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Get answers to common questions, track your order, or reach our team directly — we're here for you.
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Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.
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Have a question that isn't answered below? We typically respond within 4 hours.
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We'll get back to you via email, usually within 24 hours.
FAQs
subscription & account
You can cancel anytime through the customer portal, or just drop us a line and we'll take care of it for you. Please include your order number or the email address used at checkout so we can locate your account quickly.
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the customer portal, or reach out and we'll sort it out right away.
It may be linked to a different email or payment method. Try logging into the customer portal with the email you used at checkout. If it's still not showing up, just reach out and we'll find it for you.
You can update your frequency, products, or shipping address anytime at the customer portal. Or if you prefer, just email us and we'll happily make the changes for you.
Still working through your current supply? No problem! Skip your next shipment at the customer portal, or let us know and we'll push your renewal date.
FAQs
Order & shipping
We process and ship all orders within 5–7 business days of purchase. Once your order ships, you'll receive a tracking number via email — be sure to check your spam folder if you don't see it!
Delivery typically takes 5–7 business days for both US and international orders, after your order has been processed and shipped. Please note that processing itself also takes 5–7 business days, so factor in that time when estimating your arrival date.
Once your order ships, we'll send a tracking number to your email address. If you can't find it, check your spam folder, or reach out to us at earthline@earthlinenaturals.com and we'll be happy to help.
Our policy doesn't specifically cover order cancellations or changes, so we recommend contacting us as soon as possible at earthline@earthlinenaturals.com — we'll do our best to accommodate your request before your order ships.
Yes, we ship worldwide! Please keep in mind that international customers are responsible for any applicable customs or import duties/fees that may apply upon delivery.
Our policy doesn't specify our exact shipping location — please contact us at earthline@earthlinenaturals.com for details on where your order will be shipped from.
If you need to update your shipping address, please contact us as soon as possible at earthline@earthlinenaturals.com, as changes may not be possible once your order has been processed and shipped.
FAQs
Returns & pricing
We offer a 30-day return policy — simply reach out within 30 days of receiving your item to request a return. To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Note that certain items like perishable goods, personal care products, sale items, and gift cards are non-returnable.
To start a return or refund, contact us at earthline@earthlinenaturals.com — please don't send items back without reaching out first! Once your return is received and approved, your refund will be automatically processed to your original payment method within 10 business days.
Prices on our website are always the most up-to-date, as social media posts may reflect older promotions or limited-time offers that have since ended. If you spotted a specific deal, feel free to contact our support team at earthline@earthlinenaturals.com and we'll do our best to help!
Our store accepts all major payment methods typically including credit/debit cards (Visa, Mastercard, American Express) and other popular options at checkout — please contact us at earthline@earthlinenaturals.com for specific details on accepted payment methods.
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